Shipping & Delivery

At ashifu, we strive to provide a smooth and reliable shopping experience. We carefully process each order and work with our shipping partners to deliver your beauty essentials to your doorstep.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may vary during holidays, promotional events, or periods of high order volume. Business days exclude weekends and public holidays.

Once your order has been shipped, we will send you a shipping confirmation email with tracking information when available.

2. Shipping Destinations

ashifu offers international shipping to selected destinations, including the United States and other supported countries.

Available shipping destinations depend on the shipping address and the shipping options available for your order.

Please enter your complete delivery address at checkout to confirm whether we can ship to your location.

If your country or region is not available at checkout, please contact us for assistance.

3. Shipping Fees

Shipping fees are calculated based on your delivery destination, package weight, order details, and available shipping methods.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

Any free shipping promotions will be subject to the specific terms and conditions stated in the relevant offer.

4. Estimated Delivery Time

Delivery times vary depending on the destination, shipping method, customs clearance, and local delivery conditions.

Any estimated delivery timeframe provided at checkout or in your shipping confirmation begins after your order has been dispatched, unless otherwise stated.

Delivery estimates are for reference only and are not guaranteed. Unexpected circumstances may cause delays beyond our control.

5. Order Tracking

When tracking information is available, it will be sent to the email address provided with your order.

Please allow time for tracking information to become active after the carrier receives and scans your package.

Tracking updates may be delayed during international transit, customs clearance, or transfer to a local delivery carrier.

6. Customs Duties and Taxes

International shipments may be subject to import duties, taxes, customs clearance fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or agreed upon at the time of purchase, these charges are not included in the product price or shipping fee and may be payable by the customer.

Customs regulations vary by country. Additional documentation, inspections, or payments may be required before a shipment can be released.

Customers are responsible for ensuring that the ordered products can be legally imported into their destination country.

7. Shipping Delays

We do our best to ensure that orders are delivered promptly. However, delays may occur due to circumstances beyond our reasonable control, including:

Customs inspections and clearance procedures

Severe weather or natural disasters

Public holidays and peak shipping seasons

Airline, shipping carrier, or local delivery disruptions

Incorrect or incomplete shipping information

Other unexpected international shipping issues

We appreciate your patience and will assist you with shipping inquiries whenever possible.

8. Incorrect Address and Delivery Issues

Please ensure that your shipping address, postal code, email address, and contact details are accurate before placing your order.

If you notice an error in your shipping information, please contact us as soon as possible at ashifu.com.cn@gmail.com.

We cannot guarantee address changes or order cancellations after an order has been processed or dispatched.

If a package is returned or delivery fails because of an incorrect address, an unsuccessful delivery attempt, or failure to collect the package, additional shipping charges may apply where permitted by applicable law.

9. Lost, Damaged, or Missing Packages

If your package appears to be lost, arrives damaged, or is marked as delivered but cannot be located, please contact us at ashifu.com.cn@gmail.com.

Please include your order number and a description of the issue. For damaged items, photographs may help us assess the situation.

We will review the details and work with the shipping carrier, where appropriate, to help resolve the issue.

Your statutory consumer rights remain unaffected by this policy.

10. Contact Information

For questions about shipping, delivery, or an existing order, please contact us:

Brand: ashifu

Company: Festsong (Chongqing) Technology Co., Ltd.

Email: ashifu.com.cn@gmail.com

Business Address: Room 1, 22nd Floor, Building 6, No. 2 Huizhu Road, Kangmei Subdistrict, Liangjiang New Area, Chongqing, China

We appreciate your trust in ashifu and thank you for shopping with us.

11. Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes in our business operations, shipping arrangements, or applicable requirements.

The latest version will be published on our website. Any changes will be subject to applicable law and will not affect rights that cannot legally be excluded.