Returns & Refunds Policy

At ashifu, we want you to feel confident when shopping with us. Please read our Returns & Refunds Policy carefully before placing an order.

1. Return Eligibility

For hygiene and safety reasons, cosmetics that have been opened, used, or are no longer in their original condition may not be eligible for return, except where required by applicable law or where the product is defective, damaged, or incorrect.

Eligible products must generally be unused, unopened, and in their original packaging.

Certain products may not be eligible for return due to hygiene or safety considerations, subject to applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us at ashifu.com.cn@gmail.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and its packaging, where applicable

Please contact us as soon as reasonably possible after receiving your order so we can review the issue and advise you on the next steps.

Depending on the circumstances and applicable law, we may offer a replacement, refund, or another appropriate resolution.

3. How to Request a Return

To request a return, email ashifu.com.cn@gmail.com with your order number and the reason for your request.

Please wait for our instructions before sending any item back. Returns sent without prior authorization may not be processed.

If your return is approved, we will provide the applicable return instructions.

4. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Where permitted by applicable law, original shipping charges and return shipping costs may be non-refundable. If an item is defective, damaged, incorrect, or otherwise covered by applicable law, the available refund or shipping arrangements will be handled in accordance with that law.

5. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us before returning it. We will advise whether a replacement or another resolution is available.

Exchanges for reasons such as a change of mind or a preference for a different color may be subject to product eligibility and availability.

6. Cancellations and Order Changes

If you need to cancel or change an order, please contact us as soon as possible at ashifu.com.cn@gmail.com.

We cannot guarantee that a cancellation or change will be possible after an order has been processed or shipped. Your statutory consumer rights remain unaffected.

7. Consumer Rights

This policy does not exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

8. Contact Us

If you have questions about returns or refunds, please contact us:

Business Operator: Festsong (Chongqing) Technology Co., Ltd.

Brand: ashifu

Email: ashifu.com.cn@gmail.com

Business Address: Room 1, 22nd Floor, Building 6, No. 2 Huizhu Road, Kangmei Subdistrict, Liangjiang New Area, Chongqing, China.